--> Summary 1 - 2 - 3 - 4

CUSTOMER SATISFACTION THROUGH TOTAL QUALITY

EFQM Management : For the past 5 years, airports on the French Riviera have been implementing a total quality policy inspired by the European Foundation for Quality Management and focusing on customer satisfaction. The airport's score went up in 2003, and the French Riviera Chamber of Commerce was awarded a Diploma of Excellence.

Information Charter - a first in France. Late flights are detailed in real time on passenger display screens in keeping with a protocol developed with the airlines and the Directorate General of Civil Aviation.

A new range of pertinent and innovative services : There is a new Business Centre in Terminal 2, a new welcome lounge on the arrivals level and a car park voucher system for departing package holidaymakers. Wi-Fi is now available all over the airport. From spring 2004, the airport will start promoting package holidays departing from Nice and available from local travel agents; there will be a dedicated website: www.plaisirdepartir.com.

CANNES-MANDELIEU AIRPORT: CIVIC MINDEDNESS, EFFICIENCY AND QUALITY OF SERVICE

Dedicated to top-of-the-range tourism, Cannes-Mandelieu Airport also played a major civic and environmental role in 2003 as a base for fire-fighting water bombers and trackers. An Environment Desk, located at runway level, informs the public and professionals about environmental issues.
In 2003, Cannes-Mandelieu Airport was awarded the ISO9001 label for all of its activities, and a survey carried out among 100 crews in July and August revealed a 100% satisfaction rate.

A range of innovative services and products introduced to meet customer needs.

The environment guiding airport development with ISO14001 proceedings commenced for Nice Côte d'Azur and an Environment Charter signed by Cannes-Mandelieu.

Cannes-Mandelieu's civic role highlighted in 2003 in the fight against forest fires.